The Wighthill Direct Bookings and Offers Terms and Conditions
Including
Privacy Policy & GDPR Information
Terms and Conditions
In this document, “We”, “Our”, and “Us” refer to The Wighthill, Bed and Breakfast, and self-catering bungalows, including all other commercial business conducted at the business address, staff members and in the name of the business, the business website and the business social media accounts.
“You”, “Your”, “Your Party”, and “Guests” refer to the person making the booking and the guests of that person under such bookings.
Our registered address is The Wighhill, 2 Leed Street, Sandown, Isle of Wight, PO36 9DA.
When you make a booking, either directly, online or with third-party booking agents, You and We enter a legally binding contract under the conditions below. Please read them carefully.
Offers
Our offers include available dates. However, all offers will exclude the following dates:
August 24th – August 31st, December 18th – January 7th.
1). Offers and Promotions cannot be combined unless designed to be, in which case it will be stated in the offer or promotional material.
2). All Offers and Promotions are only considered available if they are displayed on this website or were on this website at the time of booking.
Ferries, Companies and Routes Explained
3). Free Car Ferry Offers will be travelling with Red Funnel. However, we offer Wightlink savings for our guests who prefer their routes.
4). Certain dates will require travel at off-peak times. Please see below:
From Southampton: Travel before 09:00 and after 16:30 on these dates:
March 29. May 3,24,25. July 27. Aug 3,10,17,23,24. Dec 25.
East Cowes: Travel before 09:00 and after 16:30 on these dates.
Apr 1. May 6,27. Aug 3,10,17,24,26,31. Dec 25
All other dates are subject to availability as shown on the Red Funnel website HERE.
5). Ferry Offers are for cars at the standard size as set by Red Funnel and the same number of passengers as per the accommodation booking.
6). Free Foot Passenger Ferry Offers and Promotions can be any route to and from the Isle of Wight, subject to availability and as described in the Offer or Promotion.
Bookings and Payment
Depending on where and how the booking is made determines the payment requirement (in total, deposit, or no pre-payment required). Bookings may only be made by persons over the age of eighteen.
Prices
Our tariffs fluctuate depending on the season and method of booking. We reserve the right to alter prices at any time, but We will not change the prices of existing bookings You have made. Payment for direct bookings can be made by cash, debit or credit card, bank transfer or PayPal (where available). Third-party booking agents may have other methods of payment.
Cancellation
We understand that You may need to change your plans, and We will try and accommodate you. However, We are a small business, and a last-minute booking cancellation can seriously jeopardise our business. Guests should take out adequate travel insurance coverage.
For direct bookings:
Cancellation made with more than 14 days’ notice is 100% refundable.
Cancellations made with less than 14 days notice but more than 7 days’ notice is 50% refundable.
Cancellations made with less than 7 days’ notice are non-refundable.
Just so you know, the policy above may differ from that of third-party agents, and it is Your responsibility to check their Terms and Conditions.
Refunds
Due to PCI DSS regulations covering online credit card transactions, We do not receive Your card details if You booked online, either at Our website or via a third party. If We need to refund Your bank account or card, We will conduct security checks. We reserve the right not to issue a refund via a particular method.
Cancellation by Us
We have rarely needed to alter a booking. However, if necessary, We shall arrange alternative accommodation of a similar standard. In any such instance, We shall inform You of any change to Your booking before Your travel date. Under circumstances whereby We need to make changes to Your booking, You have the right to cancel Your booking without penalty, and Your booking deposit or payment shall be refunded in full, within seven days of the date of the cancellation.
Check-in Time, Check-Out Time
Check-in is between 4.00 pm – 10.00 pm. Please inform us by phone if you are arriving after 10.00 pm so that We can greet You.
Check-out is before 10.00 am.
Smoking Policy
We have a no-smoking policy in the hotel rooms or communal areas. However, there are designated smoking areas outside the hotel, and each bungalow has a seating area where smoking is permitted.
Pet Policy
We are a pet-friendly accommodation provider with designated pet-friendly rooms and bungalows. Please check when making a booking. We must be informed about pets before arrival.
Free WiFi
Guests can use the free wireless broadband service. We offer a ‘Fair Usage’ policy.
Room or Bungalow Maximum Occupancy
All rooms have stated maximum occupancy and the accommodation booked is only available to the registered guests; we do not allow unauthorised additional overnight visitors.
Group Bookings
We regularly host families, special interest groups, schools, colleges, student groups and corporate group bookings. Group bookings are available at Our discretion, and accommodation may only be booked individually by group members with prior agreement with The Wighthill.
Pre-Wedding Groups
We do not accept group bookings like ‘Hen’ or ‘Bachelor’ weekends/nights.
Liability
You and any of Your Party are liable for the cost of any damage to the property of The Wighthill during Your stay. We shall not be held responsible for personal injury, death, or loss of any nature suffered by You or any person(s) of Your Party from any cause other than the proven negligence of ourselves or our employees. This clause does not attempt to exclude negligence or breach of statutory duty. The Wighthill has substantial Public Liability Insurance. You and Your Party are requested to take care whilst walking in and around the garden and grounds, including the decking areas. Use of The Wighthill facilities, including parking, is at Your and Your Party’s own risk.
Keys
Guests must inform a staff member immediately should any keys to The Wighthill be lost.
Valuables and Left Items
You and Your Party are requested to take care of valuable items and ensure that cars are locked. If we find items of value left on the premises, we will attempt to contact the owner. Found items will be stored for one month and disposed of as we see fit.
Disruptive Behaviour
We reserve the right to refuse check-in or request that You or Your Party leave the property if You misbehave, are intoxicated, or cause nuisance or disturbance to other guests. We operate a ‘Zero Tolerance Policy of using rude, threatening or violent behaviour towards other guests or staff.
Cooking
Hotel Rooms
Guests are not permitted to cook or reheat food in hotel rooms. Guests may not set up temporary cooking or barbecue facilities in the accommodation or grounds.
Bungalows
We have tried to include all necessary appliances for cooking during Your stay with us. However, should You need to use additional cooking or re-heating devices in the bungalows, please check with a staff member first.
Parking
You may park in the bays provided. Parking is ‘first come, first served’. However, if You or Your Party have special requirements or needs, please consult with a staff member, and We shall endeavour to accommodate. Vehicles and their contents are left entirely at Your risk. We will not be responsible for any loss or damage to any vehicle other than the negligence of Our employees.
Shortcomings
You must notify us immediately of any shortcomings with your Accommodation so that remedial action, if appropriate, can be taken. We cannot accept any liability for any deficiencies or claims of whatever sort if you don’t let us know of any complaint or claim during your stay.
Privacy Policy and General Data Protection Regulation
In this Privacy Policy, We provide detailed information on when and why We collect Your personal information, how We use it, the limited conditions under which We may disclose it to others and how We keep it secure.
We are committed to protecting Your privacy. When using this website, the confidentiality of any personal and transactional information is protected to the highest standards. Any personal information that You provide or is available to Us from which We can identify You is held by the Data Protection Act of 1998. It will be used only for the following purposes:
To supply web content from this website to You.
- For this website administration.
- Processing and amending Your booking.
- To take payment via Our booking provider.
- To notify the police/authorities of any suspicious activity.
- To let you know by email of products and services that may interest you. You have the right to opt out of these.
- We do not pass any of Your details to persons or entities outside The Wighthill.
Data that We Collect
Website Cookies
Our website uses cookies to collect information. This includes information about browsing behaviour by people who access this website. This includes information about pages viewed and the customer journey, navigating our websites. Detailed information is set out in Our Cookie Policy.
Cookie Policy
Cookies are small data files placed on Your computer or other devices (such as smartphones or tablets) as You browse this website. They are used to ‘remember’ when Your computer or device accesses our website. Cookies are essential for the effective operation of Our website and to help You interact with us online. They are also used to tailor Our products and services that are offered, both on Our website and elsewhere.
Some cookies collect information about browsing behaviour when You access this website via the same computer or device. This includes information about pages viewed, products purchased and Your journey around a website. We do not use cookies to collect or record information about Your name, address, or other contact details.
The cookies stored on Your computer or another device when You access Our websites are designed by The Wighthill and are not used by any third parties.
Why We Use Cookies
The primary purposes for which The Wighthill uses cookies are:
• For technical purposes essential for the effective operation of this website, such as site navigation.
• To collect information such as how often a particular website section is visited and in which order.
The above information then assists us in making changes to the website that are better for the user.
How do I disable cookies?
To disable cookies, you need to make changes to your browser settings. Details on how to disable cookies for the most popular browsers are set out below:
Microsoft Edge:
• Select ‘Settings’ and ‘more’ > ‘Settings’ > ‘Site Permissions.
• Select ‘Cookies and site data’. Here you can set specific controls for cookies.
For Google Chrome:
• top right of the browser, click ‘More Settings.’
• Under ‘Privacy and Security’, click ‘Cookies and other site data’.
• Select an option: ‘Allow all cookies. ‘Block all cookies (not recommended)’. ‘Block third-party cookies in Incognito’. ‘Block third-party cookies.
For Mozilla Firefox
• Top right of the page. Click the Menu button (three horizontal lines).
• Click ‘Settings.’
• Click ‘Privacy & security’.
• Choose your preferred privacy and cookie settings.
For iPhone
• Go to ‘Settings’, then scroll down and select “Safari”.
• Scroll down to “Privacy & Security”.
• Verify that “Block All Cookies” is ticked (green or white).
• Clear the browser cache and reopen Safari.
For Android
• Open Chrome.
• Tap right, tap ‘More’ then ‘Settings’.
• Tap ‘Site settings’ then ‘Cookies’.
• Select an option: ‘Allow cookies. ‘Block all cookies’ (not recommended). ‘Block third-party cookies in Incognito’. ‘Block third-party cookies’.
What happens if I disable cookies?
This depends on which cookies you disable, but disabling cookies may stop certain parts of this website from functioning correctly. If You disable all cookies, you cannot complete a booking enquiry on this website.
Google Analytics
When You visit this website, We may use a third-party service, such as Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to determine the number of visitors to the various parts of the site. This information does not in any way identify You. We do not allow Google to make any attempt to find out the identities of those visiting our website.
Mailing Lists
You can opt-in on this website for a monthly email newsletter, offers, and promotions. We do not rent or trade email lists with other organisations and businesses. You can unsubscribe to Our mailing list at any time by clicking the unsubscribe link at the bottom of an email from Us.
Credit or Debit Card Details
No credit card details are stored or managed by The Wighthill.
Access to Your Personal Information
You are entitled to view, amend, or delete any personal information We hold about You. Email Your request to Our data protection officer Andrew Power at info@thewighthill.co.uk
Third-Party Links
Where We place outbound links on this website to other websites, We have done so because We feel that the information on the website is of interest to You. The Wighthill does not review or endorse those websites and has no control over the content. We accept no liability if you visit those websites.
Force Majeure
In force majeure, We are not obliged to fulfil Our obligations. In that case, We can either suspend Our obligations for the duration of the force majeure or terminate the agreement permanently.
Force majeure is any circumstance beyond Our control and control that prevents the fulfilment of Our obligations, wholly or partly. The following list is a non-exhaustive list of what We understand by this term: strikes, unexpected traffic jams, accidents on roads, fire, business failures, power failures, disruptions in a (telecommunications) network or connection or used communication systems and the unavailability of the website at any time, non-delivery or late delivery from suppliers or other third parties, etc.